How can I place an order on samaterials.com?
You can place an order directly through the product pages by selecting your desired item and quantity. You may also request a quotation for bulk or customised products using the "Request a Quotation" form.
How can I check the status of my order?
After placing an order, you will receive a confirmation email. For updates, you may contact the SAM support team using your order number.
How do I track my order on SAM?
Once your order dispatches, you will receive a tracking number via email. You can utilise that number to track your shipment through the carrier's website.
Can I view my order history on SAM?
You may need to contact support for order history details.
How long will my order take to process?
Standard processing time is typically 1–3 working days. Custom or bulk orders may require additional lead time, depending on the item.
What secure payment options are available on SAM?
SAM accepts secure payments via major credit cards, PayPal, bank transfer, and purchase orders (for approved customers).
How can I obtain an invoice or packing slip from SAM?
Invoices and delivery notes are included with your shipment. You can also request a digital copy by contacting the customer service team.
How do I obtain a copy of my invoice?
Email SAM's support team with your order number, and they will send you a PDF version of your invoice.
How do I view product pricing and availability on SAM?
For custom orders or bulk pricing, use the “Request a Quote” option.
How do I find special promotion and discounts on SAM?
Promotions and discounts are occasionally listed on the homepage or product pages. You can also sign up for the SAM newsletter to receive updates on special offers.
Does SAM offer discounts for large orders?
You can request a custom quote through the product page or by contacting the sales team directly.
What extra shipping costs am I likely to be charged?
Shipping costs depend on the destination, parcel weight, and selected delivery method.
What should I do if I encounter a defect or problem with a product I purchased from SAM?
Contact SAM’s customer service immediately with your order number and a description of the issue. They will assist you with replacements, returns, or technical support as required.
Can I cancel or modify my order after it's been placed?
Orders can be modified or cancelled if they have not yet been processed or shipped. Contact customer support at the earliest opportunity to request changes.
Can I get a custom quote for a product on SAM?
Yes. For custom specifications, large volumes, or special materials, use the “Request a Quote” feature or contact the sales team directly.
How do I get hold of a catalog?
You can download a digital product catalogue by contacting SAM or requesting it through the website’s contact form.
How can I request a sample from SAM?
Samples may be available for certain products upon request. Contact the sales team with details regarding your project and the item you are interested in.
What packing options does SAM provide for my orders?
Our products are packaged in custom-sized cartons based on material dimensions. Small items are secured in PP boxes, while larger ones are packed in wooden crates. We use appropriate cushioning and tailored packaging to ensure safe transport.
What are the testing methods and quality control processes used by SAM?
SAM applies rigorous quality control procedures, including chemical composition analysis, mechanical testing, dimensional inspection, surface quality checks, and hardness testing.
What technical tools and services are available from SAM?
SAM provides technical datasheets, material certification, product customisation, and expert guidance for selecting materials for specific applications.
How do I get hold of a printed catalog?
Printed catalogues can be requested by contacting customer service. Please provide your mailing address and details of your area of interest.
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