Customer Support

Q: How can I check the status of my order?

After placing an order, you’ll receive a confirmation email. For updates, you can contact the SAM support team with your order number.

Q: How do I track my order on SAM?

Once your order ships, you will receive a tracking number via email. You can use that number to track your shipment through the carrier's website.

Q: How long will my order take to process?

Standard processing time is typically 1–3 business days. Custom or bulk orders may require additional lead time, depending on the item.

Q: How can I obtain an invoice or packing slip from SAM?

Invoices and packing slips are included with your shipment. You can also request a digital copy by contacting the customer service team.

Orders & Quotes

Pricing Invoice Discount Order Status

Products & Documents

Technical Support Product Search Product Documentation

Websites & Settings

Website Issues Subscription Management

Frequently Asked Questions

Orders & Quotes

Products & Documents

Websites & Settings

How can I place an order on samaterials.com?

You can place an order directly through the product pages by selecting your desired item and quantity. You may also request a quotation for bulk or customised products using the "Request a Quotation" form.

How can I check the status of my order?

After placing an order, you will receive a confirmation email. For updates, you may contact the SAM support team with your order number.

How do I track my order on SAM?

Once your order has been dispatched, you will receive a tracking number via email. You can utilise that number to track your shipment through the carrier's website.

Can I view my order history on SAM?

You may need to contact support for order history details.

How long will my order take to process?

Standard processing time is typically 1–3 working days. Custom or bulk orders may require additional lead time, depending on the item.

What secure payment options are available on SAM?

SAM accepts secure payments via major credit cards, PayPal, bank transfer, and purchase orders (for approved customers).

How can I obtain an invoice or packing slip from SAM?

Invoices and delivery notes are included with your shipment. You can also request a digital copy by contacting the customer service team.

How do I obtain a copy of my invoice?

Email SAM's support team with your order number, and they will send you a PDF version of your invoice.

How do I view product pricing and availability on SAM?

For custom orders or bulk pricing, use the “Request a Quote” option.

How do I find special promotion and discounts on SAM?

Promotions and discounts are occasionally listed on the homepage or product pages. You can also sign up for the SAM newsletter to receive updates on special offers.

Does SAM offer discounts for large orders?

You can request a custom quote through the product page or by contacting the sales team directly.

What extra shipping costs am I likely to be charged?

Shipping costs depend on the destination, package weight, and selected shipping method.

What should I do if I encounter a defect or problem with a product I purchased from SAM?

Contact SAM’s customer service immediately with your order number and a description of the issue. They will assist you with replacements, returns, or technical support as required.

Can I cancel or modify my order after it's been placed?

Orders can be modified or cancelled if they have not yet been processed or dispatched. Contact customer support as soon as possible to request changes.

Can I get a custom quote for a product on SAM?

Yes. For custom specifications, large volumes, or special materials, use the “Request a Quote” feature or contact the sales team directly.

How do I get hold of a catalog?

You can download a digital product catalogue by contacting SAM or requesting it through the website’s contact form.

How can I request a sample from SAM?

Samples may be available for certain products upon request. Please contact the sales team with details about your project and the item you are interested in.

What packing options does SAM provide for my orders?

Our products are packaged in custom-sized cartons based on material dimensions. Small items are secured in PP boxes, while larger ones are packed in wooden crates. We use appropriate cushioning and tailored packaging to ensure safe transport.

What are the testing methods and quality control processes used by SAM?

SAM applies rigorous quality control procedures, including chemical composition analysis, mechanical testing, dimensional inspection, surface quality checks, and hardness testing.

What technical tools and services are available from SAM?

SAM provides technical datasheets, material certification, product customisation, and expert guidance for selecting materials for specific applications.

How do I get hold of a printed catalog?

Printed catalogues can be requested by contacting customer service. Please provide your mailing address and details of your area of interest.

How do I search for products on SAM?

Use the search bar at the top of the homepage to enter keywords, material names, product categories, CAS numbers, or specifications.

Can I search by catalog number or CAS number on SAM?

Yes, you can search directly using either catalogue numbers or CAS numbers for faster, more accurate results.

How can I filter my search results on SAM?

After performing a search, you can apply filters such as material type, element, purity, form, and melting point to narrow down the results.

How can I find product documentation on SAM?

Documentation such as SDS, technical datasheets, and Certificates of Analysis can be found on individual product pages. You can also click the Research Centre or SDS sections in the website's navigation bar.

What types of product certifications are available on SAM?

SAM provides Certificates of Analysis (COA), Safety Data Sheets (SDS), and material conformance reports based on ASTM or ISO standards.

Where can I find Safety Data Sheets (SDS) on SAM?

SDS files are available for download on most product pages. Please visit the Locate an SDS page. You can also request them via email if they are not listed.

How do I locate Product Certificates (COA) on SAM?

COAs can be found at the bottom of the product detail page or by using the SDS search box on the right side of the product page.

How can I locate product manuals or guides on SAM?

If applicable, product manuals or usage guides are included on the product page or available upon request.

Where can I find technical specifications for products on SAM?

Detailed technical specifications are listed on each product page, including dimensions, purity, tolerances, and physical properties.

What does the pH scale represent in product descriptions?

The pH scale indicates how acidic or basic a solution is, ranging from 0 (strong acid) to 14 (strong base), with 7 being neutral. This assists in classifying chemical compatibility for various applications.

What is the strongest material offered in terms of hardness?

Boron nitride and tungsten carbide are among the hardest materials, frequently used in wear-resistant and cutting tool applications.

What does atomic mass mean in product specifications?

Atomic mass refers to the mass of one mole of atoms, typically listed for elemental products such as hafnium, zirconium, and others.

Can I obtain the thermal expansion coefficient for a specific product?

Yes, thermal expansion data is either available on request or included in the technical datasheets, especially for ceramics and metal alloys.

What are the melting points of common refractory metals?

Refractory metals are known for their exceptionally high melting points. Tungsten melts at approximately 3422°C, rhenium at around 3186°C, tantalum at 3017°C, molybdenum at 2623°C, and niobium at 2477°C. They are ideal for use in extreme temperature environments.

What is hyaluronic acid (HA) used for?

Hyaluronic acid is widely used in biomedical, cosmetic, and nutritional applications. Grades include cosmetic, injection, medical, and food, depending on the intended use.

Why is tantalum a preferred material in electronics and medical devices?

Tantalum offers excellent corrosion resistance, a high melting point, and strong biocompatibility, making it suitable for capacitors, surgical implants, and chemical processing equipment.

What makes neodymium magnets highly effective?

Neodymium magnets provide exceptional magnetic strength and energy density, making them suitable for motors, sensors, and compact high-performance systems.

What are the typical uses of boron nitride?

Boron nitride is utilised in high-temperature insulation, thermal management, lubrication, and electronic packaging. It acts as a heat-resistant ceramic in crucibles and coatings, a solid lubricant in metal forming, and an electrical insulator in semiconductors.

How do I manage subscription on SAM?

You can manage your email subscription preferences by clicking the "Unsubscribe" or "Manage Preferences" link at the bottom of any promotional email from SAM.

How many materials and forms are offered?

SAM offers thousands of materials in many forms, including powders, bars, films, beads, bolts, crucibles, fibres, flakes, foams, sheets, sputtering targets, tubes, wires, plates, single crystals, and more—covering metals, ceramics, and compounds.

How are Cookies used on the SAM Website?

Cookies are used to enhance user experience, monitor website performance, and remember preferences. You can manage cookie settings through your browser or contact us via email.

How do I submit a question on SAM's website?

Use the "Contact Us" or "Get A Quote" form available in the website footer or on the product pages to submit inquiries directly to the support team.

What should I do if I encounter a 404 error or other website problems on SAM? If you encounter a 404 error on the SAM website, this indicates that the page you are trying to access does not exist or has been moved. Please check the URL for any errors and try again. If the issue persists, consider navigating to the homepage or using the search function to locate the desired information. If you are experiencing other website problems, try refreshing the page or clearing your browser's cache. Should you require further assistance, contact our support team for help.

If you experience a 404 error or other issues, try refreshing the page or clearing your browser cache. If the problem persists, contact customer support for assistance.

How do I update my shipping and billing address on SAM?

After an order is placed, email us directly.

How do I sign up for promotional emails or updates from SAM?

You can subscribe to promotional emails by entering your email address in the newsletter signup section, typically found at the bottom of the homepage.